1. Supplier identification
Footprinthub.com is a site operated by Footprint Hub Ltd. Registered in the United Kingdom under company number 12290447. VAT registration number is 360396102 and ERI number GB360396102000. Our UK registered office is at Georgian House, 34 Thoroughfare, Halesworth, Suffolk, United Kingdom, IP19 8AP.
Our primary UK correspondence address is Tipping House, 43 Thoroughfare, HALESWORTH, IP19 8AR, United Kingdom or electronically at https://footprinthub.com/contact. The team at RG Commercial AB (20191216) Johan Printz väg 6, 121 46 Johanneshov, Stockholm, Sweden handles our global operations.
We are regulated and strictly adhere to European statutes in the following four areas:
- Employment Law (Minimum wage, leave, redundancy and termination of employment and pensions),
- Consumer Rights Law (sale of goods act and distance selling regulations – “specifically for the creation and supply of customised goods made to your specifications or clearly personalised”)
- The Medicines & Healthcare products Regulatory Agency (MHRA) on Custom-Made Medical Devices
- The EU Medical Devices Regulation (MDR)
- Competition Law
- European General Data Protection Regulation (GDPR)
All certified prescribing design practitioners are independently engaged and regulated by the Healthcare Practitioners Regulation Council UK (HCPC) and the Australian Health Practitioners Regulation Agency (AHPRA). These certified professionals are required by law to carry their own professional indemnity and public liability insurance cover to prescribe and design customised medical products.
The appropriateness of treatment, quality and fit of all final customised designs and products supplied by Footprint Hub Ltd. are the sole responsibility of customers (the prescribing practitioner) in the country of practice. It is the customers responsibility to ensure they hold the appropriate level of education, training and medical registrations to prescribe medical foot orthoses in their region of supply.
The Footprint Hub Ltd. accepts no responsibility for the appropriateness of designs, materials and/or products supplied to the purpose they are intended to be used and/or any personal or third party damage, injury or death as a result of the products designed by prescribing appropriately registered practitioners and/or sub-contracting professionals.
2.1 – The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
|__utma __utmb __utmc __utmv __utmz||Google Analytics||These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet. Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.|
2.3 – Opt-out
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience. http://www.google.com/analytics/learn/privacy.html
2.4 – Disabling Cookies
- Mozilla Firefox
2.5 – Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.
This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
2.6 – Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.
Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system.
This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
2.7 – External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; rgcommercial AB or 3dverkstan.se.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
2.8 – Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
2.9 – Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners.
Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
- Privacy and Electronic Communications Regulations 2003 – The Guide
2.10 – Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.
2.11 – Email newsletter
- If you sign up to our newsletter we may use your email address to send you information about products or services.
- You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
2.12 – Cookies & monitoring
- Strictly necessary cookies – These are cookies that are essential to the operation of our website.
- Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
- Functionality cookies – These cookies are used to recognise you when you return to our website.
- Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
- The IP address of your computer.
- The referring website from which you have got to our website from.
The reasons for this are:
- To make ongoing improvements to our website based on this data.
- To see our most popular sources of business.
2.13 – Disclosure of personal data
We may disclose your personal data:
- To other companies within our group.
- If we sell our business.
- To agents and service providers.
- In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.
3. Service information
The Footprint Hub designs, coordinates and supplies personalised goods made to your definitive, medically prescribed instructions. We have established design-production workflow protocol that requires all designs to be approved for manufacture before they progress. Once the design has been approved, you (the customer) are responsible for the appropriateness of the product for fit, purpose and all incurred costs of design, production and delivery of that service & product(s).
4. Right to cancel
4.1 – Exceptions to the right to cancel
The Footprint Hub Ltd. adheres to legal conditions that specifically apply to personalised products as described in section 13(1)(c) of the UK distance selling regulations. It is important to note that the customised nature of the products that we supply indicates that commonly understood online purchasing rights do not apply. Please refer to UK Distance Selling Regulations for further information.
Specifically section 13(1)(c) :
- 13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts:
- (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Footprint Hub Ltd. does not accept returns for the supply of goods made to your specifications, or clearly personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
This is commonly in contrast to what people understand when buying products online which are typically those products that are mass produced to a single design and/or can be used by anyone with similar features. The Footprint Hub designs, manufactures and supplies personalised goods made to your definitive, medically prescribed instructions. These are expressly not mass produced and do not attract the same legal right of return.
Prefabricated Prescription products, if prescribed and/or modified to suit also fall under the supply of goods made to your specifications and are considered as clearly personalised. Your rights are not affected.
4.2 – Right to cancel orders of non-personalised goods
All customers have the right to cancel their orders of non-personalised products under the The Distance Selling Regulations. These regulations give consumers extra protection when buying online.
Customers have the right to cancel the purchase of a non-customised or clearly non-personalised good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. You will not have any right to cancel a purchase for the supply of any of the following goods:
- for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
- for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
- for the supply of audio or video recordings or computer software if they are unsealed by you.
- for the supply of newspapers, periodicals or magazines.
- for gaming, betting or lottery services.
All notices you send us must be sent to the contact details on this site (Contact Us). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter).
In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee’s.
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.
January 2020 | Edited & customised by Footprint Hub Ltd. | Company Registration Number 12290447 (England and Wales) | Registered office address: Georgian House, 34 Thoroughfare, Halesworth, Suffolk, United Kingdom, IP19 8AP