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All Topics Manufacture Materials

Why do orthoses cost so much?

Answer this delicate question with facts… Who has ever been caught out by the mysteries of this question by a duly nervous client? If, like me, when you first decided to put a price on your services, you felt an almost instant pang of ‘Am I really good enough..?  How do I justify this price..? […]

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All Topics Communication

How do we check communication?

What can I do to check my intended communication has been understood? Mutual grounding is the process by which communicating parties attempt to establish that what has been said, is understood. Mutual grounding is fundamental to all forms of the communication process however is naturally “un-mentioned” in social contexts. Further reading on grounding can be […]

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All Topics Communication Manufacture

Communicating to a lab

What do we choose to communicate? I’ll meet you at the shops. To the person most familiar with me, they may know which shops I’m talking about and the time I’m likely to be there. In an example like this, I am confident to assume a strong likelihood of a successful outcome because of the […]

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All Topics Communication

What does good communication (to a lab) look like?

The Anatomy of a conversation… There are countless frameworks for communication. The simple premise is that if communication is bad… it is not communication; Communicate or not… there is not in-between; You tick a box or you don’t; You use the correct medical word, or you don’t. The basic anatomy of communication is: A presentation […]

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All Topics Communication

Lab communication schmoonication. Its easy.
So why cant we get it right?

A brief commentary on formats of communication between prescribers and orthotic manufacturing labs. From the dawn of time humans have been communicating, mostly verbally. The earliest recorded symbols we have found, date back almost 30,000 year BC. The processes of communication have been the building block of human society and social interactions since. So what […]

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All Topics Communication Manufacture

Is emerging electronic submission technology hampering clinical communication skills?

A brief commentary on communication processes between prescribers and orthotic manufacturing labs. From the dawn of time humans have been communicating, mostly verbally, however the earliest recorded symbols we have found, date back almost 30,000 year BC. The processes of communication have been the building block of human society and social interactions since. So what […]